The WalkUp app and website Walkup.tech is operated by WalkIn Limited (“Us”, “we” or “WalkUp”) incorporated and registered in England and Wales, with registered office at 1 Manchester Square, W1U 3AB, London. WalkIn’s company registration number is 10993703. WalkIn is a business that provides queuing and real time access solutions for retail stores, sites and other vendors (“partners”) on behalf of which we act as site to connect you the customer with our partners.
The purpose of our Service is to provide a simple and convenient service to you, linking you to our partners and allowing you to join a queue virtually or gain access in real time to any of our partners to allow you to; dine at sites, shop in retail stores or be provided a service by any of our partners.
WalkUp offers a virtual queuing service with our partners throughout London and around the world. When using the WalkUp App you will start with a default radius to join queues remotely from. This is to ensure that you can receive accurate queuing information and ensure you arrive within a reasonable timeframe when your table becomes ready. If you are outside this distance you cannot check in remotely to this site. If you show up on time for sites which call you back your queueing radius will expand, if you do not show or leave the queue more than 10 minutes after joining or if you’re called back and leave the queue your rating will be negatively affected and the distance you can join queues from will be reduced. Operating hours will vary depending on local trading conditions and the availability of our site partners.
When you join the queue through our Service, a notification will be sent to you either via SMS, a weblink update or via our mobile application. When you make a booking a confirmation e-mail will be sent to you. You will act on your own behalf and not for any other person when you join the queue, make a booking or use another feature. WalkUp will act as agent on behalf of the partner when we accept your entry into a queue, or to make a booking at a site. The contract for the queue/booking or table you access through us will be between you and the site partner and will only be formed when you have been sent a notification stating you are in the queue or have made a booking; by SMS, a weblink update or in app for the queue and en e-mail for bookings. When registering an account with us please ensure that you have given us a correct telephone number, otherwise you will not receive confirmation you are in the queue. Please also ensure that you provide an accurate e-mail address when registering to join a queue via the app or when making a booking. When notified that you are to enter the site via SMS and/or App notification please return to the site as soon as possible. For a booking please arrive at your arrival time. It is the site partners discretion as to how long you have to return before they can give your place to another guest(s) or move your position in the queue. Our site partners also hold the right to refuse you entry to their site or premises. We do monitor our site partners closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our site partners or in respect of the service in terms of joining a queue or grabbing a table and being seated by emailing us at [email protected]
Our aim is to provide the best queuing/virtual check in experience possible. Our wait time calculation displayed in app or quoted to you by our site partners are an estimation and as a result are not 100% accurate. On some occasions things do not always go to plan and factors, such as customer volume or table turnover time in our site partners occasionally prevent us from achieving our targets in regard to accurate wait time estimates. We will do our best to ensure that your wait time is quoted as accurately as possible.
You have the right to leave a queue while waiting virtually by using in the queue weblink or the WalkUp app with no cost to yourself. You can also cancel a booking via the confirmation e-mail. However if you are notified that your table is ready and you do not return to the site this information will be stored on our database. If you repeatedly join queues at sites, are notified your table is ready and do not return to the site, WalkUp reserves the right to remove you as a user. WalkUp also reserves the right to notify our partner sites of this.
To the extent permitted by law, WalkUp provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither WalkUp nor any partners shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that WalkUp or the partner is found to be liable to you our total aggregate liability is limited to the fee of £5. This does not include or limit in any way WalkUp’s or any partners liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing shall excuse the Customer from any payment obligations under this Agreement.
Nothing in this Agreement is intended to constitute WalkUp as your agent or authorise WalkUp to enter into any commitments for or on your behalf.
Neither you, WalkUp nor the site partner shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.